Returns & Exchanges

Due to the perishable nature of our craft jerky, we cannot accept physical returns of food products, but we are committed to ensuring you are 100% satisfied with your haul. If your order arrives damaged or doesn't meet our high standards for quality, we'll make it right with a replacement or a full refund.

Return Process

• 1.
  Inspect Your Haul

  Check your package immediately upon arrival for any signs of damage or missing items from your order.

• 2.
  Contact the Feds

  Email our support team within 14 days of delivery with your order number and a photo of the product in question.

• 3.
  Evidence Review

  Our quality control team will review your claim to determine if a replacement shipment or a refund is the best course of action.

• 4.
  Case Closed

  Once approved, we will process your refund to the original payment method or ship out your fresh jerky replacements within 48 hours.